Health care literacy (S,S)
Interviewing techniques (F,F)
Verbal defusing strategies (F,F)
Managing communication challenges (F,F)
Family centered care (F,F)
Adjusting communication strategies for age, stage of development, patients with special needs (S,S)
Non-discriminatory communication that addresses inherent or unconscious bias, is culturally aware and sensitive, and intended to improve patient outcome (S,S)